Terms & Conditions

1. Who we are

Norvae is an international online store.

• Email: support@norvae.co
• Our store is hosted by Amboras.

2. Prices

All prices are shown in the currency you select at checkout. Shipping, duties and taxes (where applicable) are calculated at checkout based on your destination. We reserve the right to correct obvious pricing errors.

3. Orders

When you place an order you will receive an order confirmation by email. This confirmation acknowledges your order; a binding purchase agreement is formed only when we ship the items to you.

We reserve the right to cancel orders due to stock errors, suspected fraud, payment issues, or if we are unable to deliver to your address.

4. Shipping & delivery

Norvae curates each piece with care. To keep our editions small and avoid overproduction, orders are shipped directly from our trusted production partner.

• Delivery time: 8 to 12 business days to Europe, the Americas, Asia and Oceania. Remote regions may take longer.
• Tracking: provided by email once shipped.
• Shipping cost: we offer complimentary worldwide shipping.
• Import duties or taxes, where applicable, are the responsibility of the recipient.
• Risk for the goods passes to you when the carrier delivers to your address.

5. Right to cancel & returns

You may cancel your order and return your items for any reason within 30 days of delivery. This is in addition to any statutory consumer rights you have in your country of residence.

To use it: email support@norvae.co within 30 days, then return the item unworn, unwashed and with tags attached. You pay the return shipping unless the item is faulty or incorrect.

Refunds are issued to your original payment method within 14 days of us receiving the returned item.

6. Faulty items & warranty

If an item arrives faulty, damaged or not as described, contact us with photos and your order number. We will repair, replace or refund the item, your choice, and we cover return shipping for approved claims.

Your statutory consumer rights in your country of residence always apply in addition to this policy and are not limited by these terms.

7. Returns process

• Email support@norvae.co with your order number and reason.
• We send return instructions and the return address.
• Ship back within 14 days of approval, using a tracked service where possible.
• Items must be in original condition. Final-sale items are non-returnable unless defective.

8. Payments

Payments are securely processed by our payment providers, including Stripe and PayPal. Norvae never stores your full card details.

9. Intellectual property

All content on norvae.co, including images, copy and design, belongs to Norvae. You may not copy, reproduce or reuse it without written permission.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, delays caused by carriers, customs or events outside our control, or slight colour variations due to screen rendering. Nothing in these terms limits any consumer rights you have under the laws of your country of residence.

11. Changes

We may update these terms from time to time. The version published at the time you place your order is the version that applies to that order.

12. Disputes

We always try to resolve any issue directly, so please contact us first at support@norvae.co. If you are a consumer in the European Union, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr